Terms and Conditions of Use (TOU) and Privacy Policy
Planet Granite provides the Terms and Conditions of Use (TOU) for our website below. Questions concerning these TOU may be submitted to veronica@planetgranite.us.
PLANET GRANITE PRIVACY NOTICE
Effective April 17, 2025
Introduction
Planet Granite (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our customers (“you”). This Privacy Notice explains how we collect, use, share, and protect your personal information when you interact with us, visit our website, or purchase our goods and services. By accessing our website or using our services, you consent to the practices described in this Privacy Notice.
Information We Collect
In the course of offering and delivering our goods and services, we collect personal information that you provide directly to us. This information may include your name, billing and shipping address, email address, phone number, and payment-related information necessary to process your transactions.
Planet Granite does not directly collect or store full credit card or bank account numbers. Payment information is submitted securely through third-party platforms such as DocuSign and our authorized payment processor. These third-party service providers are responsible for maintaining the security of your payment information in accordance with applicable laws and industry standards. We may receive limited information from these providers, such as confirmation of payment, in order to complete transactions and maintain business records.
We may also collect information through communications and inquiries made through our website or customer service channels.
Use of Information
We use your personal information to conduct business with you, which includes processing transactions, confirming and updating you on your orders, responding to inquiries and service requests, and providing important updates related to your purchases such as recalls or warranty notifications. We may also contact you regarding changes to our policies or terms, as well as to comply with legal obligations, including responding to law enforcement or court orders and protecting our rights and property.
From time to time, we may notify you of promotions or services we believe may be relevant to you based on your previous purchases or inquiries. If you prefer not to receive these promotional communications, you may opt out by contacting us at info@planetgranite.us or by calling 719.522.0748.
Protection of Information
We maintain appropriate administrative, physical, and technical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure server environments, encryption where appropriate, and restricted access to data by authorized personnel only.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to enhance functionality, analyze site usage, and personalize content. You may adjust your browser settings to limit or disable the use of cookies; however, doing so may impact your experience on our website.
Sharing of Information
We do not sell your personal information to third parties for marketing purposes. We may, however, share your information with trusted service providers who assist us in operating our business and providing our services. These third parties may include payment processors, IT support providers, and logistics companies. Each of these parties is required to use your information solely to provide services on our behalf and to maintain its confidentiality.
We may also disclose your personal information when required to do so by law or legal process, or when we believe such disclosure is necessary to protect our rights, ensure safety, or comply with judicial proceedings or government investigations.
Your Data
You may request access to, correction of, or deletion of your personal information held by us. To make such a request, you may contact us at info@planetgranite.us or 719.522.0748. We will respond to these requests in accordance with the terms of this Privacy Notice.
Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information promptly.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical, or business developments. Any changes will be posted on our website with the effective date clearly stated. In the event of material changes, we will provide additional notice as required by law.
Governing Law
This Privacy Notice is governed by the laws of the State of Colorado. Any disputes arising from this Notice or our handling of personal data shall be subject to the exclusive jurisdiction of the courts located in Colorado Springs, Colorado.
Contact Information
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us by email at contact@planetgranite.us, by phone at 719.522.0748, or through the Contact Us page on our website.
By using our website or services, you acknowledge and agree to the terms set forth in this Privacy Notice.
